Autonomous AI, Agentic AI & Multi-Agent Systems — North America

Programme Overview

Why this training is necessary

• Pilots that do not scale. Agent pilots are easy to start and hard to scale. Costs climb, business value stays vague and risk controls trail the autonomy granted, while vendor claims are hard to verify.
• Start simple, then scale. Participants start from the simplest design that works. They add tools, agents and coordination only where these pay for themselves, with controls built in from day one.
• A blueprint to act on. Each team leaves with a blueprint for one real process: agent roles, permissions, approvals, evaluation plan, safeguards, cost model and deployment needs.

Learning Outcomes

After attending this programme, participants will be able to:

• Assess processes and choose the right level: assistant, fixed workflow, single agent or multi-agent system.
• Map the knowledge, tools and APIs an agent needs, with identities, least-privilege scopes and approval gates.
• Decide when several agents are justified and choose a coordination pattern with clear role contracts.
• Design approval and escalation paths that keep named people accountable for high-stakes actions.
• Define an evaluation plan, KPIs and cost controls, and select safeguards for agent-specific security risks.
• Build an agentic workflow blueprint that states business value, limitations and deployment needs.

Team Capstone

A structured design for one real, anonymised process, built one layer per session using toolkit templates and presented in Session 4, where peers and the facilitator probe value, risk and readiness before sponsor review.

• 1Use case and value — process, users, value hypothesis, baseline to beat
• 2Autonomy level — chosen level and why simpler options fall short
• 3Tools, data, permissions — sources, tools, identities, scopes, logging per action
• 4Roles and coordination — roles, contracts, pattern, or the case for one agent
• 5Approvals and escalation — high-stakes checkpoints, escalation to a named owner
• 6Evaluation plan and KPIs — test set, graders; success, escalation and cost KPIs
• 7Security and cost controls — OWASP-based safeguards, run budgets, step caps
• 8Limits and deployment plan — limitations, deployment needs, owners, next steps

What Participants Take Home

• Agentic Workflow Blueprint template
• “Agent or not?” scorecard
• Tool-and-permission map
• Build-vs-buy vendor questions
• Agent role card and escalation matrix
• Evaluation plan template
• Security and cost controls checklist

Certificate of Completion

• Attendance: at least 3 of 4 live sessions, including Session 4
• Capstone blueprint: team blueprint submitted and presented in Session 4
• Participation: contribution to team exercises and between-session tasks
• Self-assessment: completed at the start and end, against the six outcomes